Shipping & Returns

Shipping:
  • Orders are processed and shipped out within 3-5 business days unless an item is pre-order and has not made it in store yet. 
  • FREE local pickup is available in Brandon. 
  • If you purchase over a weekend (Friday-Sunday), please allow us until Tuesday to have your orders ready for pickup.
  • Please contact your local post office in regards to lost or damaged goods. ONCE IT LEAVES OUR FACILITIES, IT IS OUT OF OUR HANDS. 
  • File claims with your local USPS or UPS. File a claim for delayed shipping with them as well.

    Returns Policy 

    • PLEASE RESPECT OUR POLICY & DO NOT REACH OUT TO STAFF OR OWNER ASKING FOR SPECIAL FAVORS. ALL RETURNS MUST FOLLOW THE RETURN GUIDELINES.
    • Returns on unworn, unwashed items with tags still attached are accepted within 14 days for local pick up. You must initiate a return within 5 days of receiving a shipped item.
    • It is at our discretion as to whether something qualifies for a return based on item quality, smell, tags attached etc...
    • Items returned must be in the original condition, no stains, rips, tears or signs of wear. We inspect items before they leave our possession.
    • SALE TAB ITEMS ARE FINAL SALE. Please do not try to return or exchange them. They are non returnable and exchangeable.
    • WE DO NOT CANCEL ORDERS ONCE PLACED.
    • Returns are eligible for store credit only.
    • ALL sale/clearance items, accessories, gift cards, bras, bralettes, lingerie, swimwear and gift Items are NOT returnable, they are final sale.
    • Shipping charges (original and return) are the customer’s responsibility, unless we sent damaged goods.
    • Once the package leaves the warehouse, it is at the responsibility of the postal service.

    LOCAL PICK-UP

    • Local pick-up orders have the same return policy. 14 days from the time your fulfillment email is sent is the time you have to pick up and return. 
    • We know the day your email is sent so please check junk spam all mail etc. 
    • It is NOT 14 days from the time you pick up. 
    • You will be charged a shipping fee for orders that were selected for pick up but need to be shipped.
    • After 6 months of not picking up your order, we will donate the items to a local shelter. No refunds, store credit etc for donated items.